| BlueTurboEGG |
Anybody running Kumho 710 tires should read this, especially if you bought them from Tirerack:
http://www.tirerack.com/tires/kumho/kumho_710.html
For those that are too lazy to click the link, read on:
April 5, 2004
Kumho Tire U.S.A. notified us today they have chosen to voluntarily recall all ECSTA V710 tires. If you still have ECSTA V710 tires (new, used or even worn out), Kumho has authorized us to exchange them on a one-for-one basis with an enhanced version of the ECSTA V710 when it becomes available in approximately 60-90 days.
In order to compensate you for any inconvenience, as well as mounting and balancing costs, Kumho has further authorized us to provide either ECSTA V700 or VictoRacer V700 tires, again on a one-for-one basis, at no final cost to you. Since ECSTA V700 and VictoRacer V700 tires require tread shaving for use in dry conditions, shaving will be available at no charge. Heat Cycling will also be included at no charge if your ECSTA V710 tires were heat cycled by the Tire Rack originally.
The Tire Rack Team wants to help you replace your voluntarily recalled tires as quickly and conveniently as possible. If you still have new, used or worn out ECSTA V710 tires:
Contact the Tire Rack representative indicated on your original invoice, or call (800) 428-8355 and asking for the first available sales representative.
Provide the phone number where your credit card bills are received, the invoice number of your ECSTA 710 purchase and/or your name.
Identify the quantity of new, used or worn out ECSTA V710 tires you will be exchanging.
The Tire Rack representative will establish a no-charge backorder at The Tire Rack for the enhanced ECSTA V710 tires when they become available, as well as place an order for your ECSTA V700 or VictoRacer V700 tires. We will charge your credit card when we ship your ECSTA V700 or VictoRacer V700 tires.
Contact a Tire Rack representative when your ECSTA V710 tires are dismounted and ready to be picked up by the UPS representative and we will issue the required number of prepaid UPS Pick-up Labels for you to return your ECSTA V710 tires.
Upon the return of your ECSTA V710 tires, we will credit the full value of ECSTA V700 or VictoRacer V700 tires to the credit card used to purchase them.
The Tire Rack apologizes for any inconvenience this causes.
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The content of Kumho's announcement is provided below:
IMPORTANT NOTICE FOR ECSTA V710 TIRES
Kumho Tire’s priority is safety, and we are committed to supplying our customers with the highest quality and best performing tires that are available anywhere in the world. It is with this philosophy in mind that Kumho is taking immediate action in discontinuing the sale of the ECSTA V710 Competition Tire.
The V710 has won several races and set numerous track records since it was introduced into the market on January 1, 2004. Although we have not experienced any air loss failures with the ECSTA V710 Competition Tire, we have discovered some inconsistent test results relating to tread splice and tread area durability.
The sale of the ECSTA V710 Competition Tire will, therefore, be discontinued immediately, and tires in use in the market will be collected from consumers. Kumho will replace them with either the Kumho ECSTA V700 or Victoracer tire free of charge.
An investigation into the cause of the inconsistencies has been carried out and modifications to the product and production methods have been made to ensure these inconsistencies do not re-occur.
Consumers who have purchased the ECSTA V710 Competition Tire must call the dealer where the tires were purchased or the following toll free number to arrange for tire return and replacement:
1-800-445-8646 Extension 342
Consumers will be given the choice of a free replacement of the ECSTA V710 with either the ECSTA V700 or Victoracer. They will also be provided a free set of the modified ECSTA V710 upon its arrival.
Kumho is sincerely committed to the quality of our products and the total satisfaction of our customers. We regret any inconvenience to our customers.
Kumho Tire U.S.A.
14605 Miller Avenue
Fontana, CA 92336 |
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| CanadianR |
I've seen quite a few pictures of delaminated ones lately. Kumho is looking pretty bad right now. Wouldn't you be happy if they offered to replace your tires with less sticky ones "for free"? I'd want my money back personally.
* EDIT: just read the bottom again. You also get a new set of new compound 710's when they are available in addition to the Victoracers or 700's. That's a pretty good way to handle the problem. I stand corrected, i would be pretty happy about that.:bthumbup: |
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| BlueTurboEGG |
| I think they are tryin gto avoid being compared to "The other tire company that @#$%ed up" by nipping this one in the bud asap. |
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| SRBURG13 |
| So its just for the 710's? The 712's are ok though? |
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| s2oooR |
| lol, i have tires from that "OTHER" company :p :dunno: |
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| hearse |
| one thing I know is that most large companies exist to make money, so I'm thinking that this must have been a pretty big F-up in order to warrant such an extensive "customer satisfaction" policy. They are giving two free sets of tires to everyone who bought these tires basically. |
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| ChromeDragon |
So you're saying I should try and find myself a set of "used" Ecstas and trade them in for a couple sets of new ones?
:dunno: |
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| MrHeavyFoot |
quote:
Originally posted by hearse
one thing I know is that most large companies exist to make money, so I'm thinking that this must have been a pretty big F-up in order to warrant such an extensive "customer satisfaction" policy. They are giving two free sets of tires to everyone who bought these tires basically.
The V710 is a competition tire and had only been on the market for a few months, so the number of tires out there that they are replacing is not all that great, at least compared to a street tire. |
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| BlueTurboEGG |
quote:
Originally posted by SRBURG13
So its just for the 710's? The 712's are ok though?
Yep. only 710's, 712's are ok (damn, and I need new tires too :( ) |
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