| TrevorK |
OK, maybe my views a bit jaded because whenever I've bought performance parts in the past, I just ordered through a friends shop because their rates have always been lower than any store. However, now with a couple new domestic parts shops in town, they can actually beat my buddies price (Or come really, really close) that he is quoted from Dix Performance. So naturally, I've started to use these two shops.
Well, I ordered it from one place. Got the run around when I went to pick it up that someone ordered it in BC at the exact same time, and they got the last one instead of me and it'll be at least 2 weeks before they get another. BS I think, but whatever, I didn't prepay and I'm just out my time.
So I go to the other shop - they have it in stock for like $8 more than the other place. Cool I think, I tell the guy about the other shops price, he knocks it down $5 for me. Awesome I think, nice guys for trying to help me out and knock the price down a bit as a token gesture (Good for customer service if ya ask me).
The purpose of the fan switch is when it senses coolant temperature of xxx degrees, it will close the circuit, complete the ground and my fan kicks in. It's screwed into the block, making it a pain to switch because ya gotta drain a shitload of coolant.
I install the switch, doesn't work. I ground the wire coming from the fan, the fan works. So I know right away everything leaded up to the fan switch is OK. Talk to my mechanic buddy, says lets test it in boiling water. We heat it up to 200deg F (Switch closes circuit at 176deg F) and let the probe sit in there for 5 extra minutes (So it's nice and warm). Doesn't close the circuit - mechanic buddy says "Switch is fucked." Case closed.
So I head back to the store, tell them about it, what I've tested, etc... The guy tells me that because it's electronic he may not be able to exchange it (I was asking for an exchange, not a refund) - he has to call the manufacturer to get authorization.
After he said that I was fuming - when I deal with customers in my field (IT), I can return products to my suppliers without hassle and get the customer up and running. And here I just wasted my time (about an hour there and back) going to the store to find out that they aren't going to return a faulty product that's 3 days old from a manufacturer that they carry stock of (Not special order).
Is this the way that all performance shops work that sell parts (And don't provide the labour - I mean, of course if they do the labour they'd have to make sure it works)? Any shops that can order domestic parts that don't treat customers like this?
Who knows - maybe tomorrow he tells me to bring it by and get another one. Of course, they close early and I can't make it Tuesday/Wed. so I have to send someone to pick it up for me.
Sorry, but I just have to vent. This is total BS - it might only be $50, but it's the principle behind it. So if they sell me a faulty MSD distributor, does that mean there's no warranty from them it works even??? :wtf: |
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| DomesticDrifter |
| so much writing |
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| VerbotenZ34 |
Meh. It depends on the representative of the shop - maybe this guy was just BS'ing you because he didn't want the hassle to write up the exchange, etc etc etc.
Either way you're right, its added hassle you don't need.
Verboten |
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| TrevorK |
quote:
Originally posted by DomesticDrifter
so much writing
When you work in IT, you can usual type over 80 words per minute, so once I get going it's pretty hard to stop :) |
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| JeffZ28 |
what shop is this?
apex has always been good to me, and you could try best buy, most of my buddies deal with them. |
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| TrevorK |
quote:
Originally posted by JeffZ28
what shop is this?
apex has always been good to me, and you could try best buy, most of my buddies deal with them.
Best Buy was the one that I initially tried - after "ordering" it for me when I went to pick it up, they said it'd be at least 2 more weeks before they could get it in.
I personally think they completely forgot to place my order with the warehouse because they didn't order the collector gaskets for me either that they were supposed to.
Definetely not too happy with them - they didn't get anything I "ordered" from them, and it's not like a copper 3" collector gasket is a rare item either. |
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| VerbotenZ34 |
Eh? Best Buy can get you auto parts,....? Am I thinking of the big blue and yellow box stores?:confused:
Verboten |
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| Nis240 |
| Go to Pro Stock, i have had awsome customer service there and i dont evn drive a domestic (they specialize in v8 and stuff like that) |
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| mwdguy |
quote:
Originally posted by VerbotenZ34
Eh? Best Buy can get you auto parts,....? Am I thinking of the big blue and yellow box stores?:confused:
Verboten
Best Buy PERFORMANCE
2 blocks north of JB's. |
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| SplineZ |
Even prostock sometimes has problems..
I had my MSD stuff installed there on my truck a while ago.. when I got it back it was busted (it wasnt before), and they tried to get me to pay for the repair on top of the install and purchase of my MSD stuff.. but i havent delt with them in the last 3-4 yrs..
James Z
quote:
Originally posted by Nis240
Go to Pro Stock, i have had awsome customer service there and i dont evn drive a domestic (they specialize in v8 and stuff like that)
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| JeffZ28 |
quote:
Originally posted by TrevorK
Best Buy was the one that I initially tried - after "ordering" it for me when I went to pick it up, they said it'd be at least 2 more weeks before they could get it in.
I personally think they completely forgot to place my order with the warehouse because they didn't order the collector gaskets for me either that they were supposed to.
Definetely not too happy with them - they didn't get anything I "ordered" from them, and it's not like a copper 3" collector gasket is a rare item either.
hmm their warehouse is only a few blocks away
I've never heard of a problem with them, and htey have prices that are hard to beat.
and yes best buy performance, not the blue and yellow :P
they are a couple blocks north of jbs on the norht end. |
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| Snowcrash |
| From my experience all electronic parts I have puchased stated a "no refund" policy up front. I can only recall ording E-stuff from GM though. |
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| Shimarisu |
That sounds :bs: Was the guy helping you the manager or owner at the store?? oh, well, even so, isn't there the authorized place to claim this f'n silly business? That's what I'd do if you went to the shop first time and you got your neck vent... I usually kick their ass back...lol
Anyways, I started laughing that imaginating the box of blue and yellow electronics seller turn into the best deal autoparts store:p I suppose we need one of those kinds:D |
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| BlueTurboEGG |
Electronic items are always a grey area.
Sometimes they'll swap it for you, sometimes they won't.
Its a hassle for both parties either way.
I couldn't swap a Daytime light control module (even though I never used it as evidenced by the terminals) and they claimed that they had to send it back to the factory for testing before they could authorize a refund. |
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| TrevorK |
quote:
Originally posted by Snowcrash
From my experience all electronic parts I have puchased stated a "no refund" policy up front. I can only recall ording E-stuff from GM though.
Yeah - it had "non refundable" on the receipt - and I don't want it refunded, I just want a working one. I can't run my car without a fan switch, because it screws into a loonie sized hole in my block where coolant runs through.
I just don't get it - if something doesn't work I am supposed to eat the cost of it as the consumer? If I had paid with my CC, I might be able to do something with them in the form of a chargeback I assume (Which is what I'll be doing from now on - I'm nice enough to pay with debit/cash so they don't get huge CC charges, but I'm not going to get fucked over again).
Here's hoping they call back today and show me some customer service before I take it to the next level. |
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| scooby_dooby |
that's crap man, any real shop would value their customer more than that.
If you buy something and it doesn't work it's faulty, it has nothing to do with it being refundable. You paid for a part in working condition, they sold you a part that was DOA, it's their responsibility if they're going to sell these parts to make sure they are in working order.
I would get the employee number of that dick, then talk to the manager. If that doesn't work call head office and explain everything, there's no way they'll want a pissed of customer fuming over a $50 part.
2cents |
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| TrevorK |
quote:
Originally posted by scooby_dooby
that's crap man, any real shop would value their customer more than that.
If you buy something and it doesn't work it's faulty, it has nothing to do with it being refundable. You paid for a part in working condition, they sold you a part that was DOA, it's their responsibility if they're going to sell these parts to make sure they are in working order.
I would get the employee number of that dick, then talk to the manager. If that doesn't work call head office and explain everything, there's no way they'll want a pissed of customer fuming over a $50 part.
2cents
I think it was one of the managers who was talking to me when he said they usually don't warranty electrical parts.
They had the nerve to tell me I could buy another, and they'd refund me if Hypertech let them send the switch back. WTF kind of shit is that? |
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| Xpnsve |
Whats chargeback? :dunno:
I'd tell them your with v8less and threaten them with bad advertising. Maybe like 10 of us can call in asking about it. That might turn results.. 50 bucks is 50 bucks man. I'd be willing to do it. |
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| scooby_dooby |
quote:
Originally posted by TrevorK
they usually don't warranty electrical parts.
that's fucked. how the hell is it a warantee? A warantee is for a WORKING part. This part never worked, it was defective.
I dunno, what a joke. Most shops would eat the cost regardless because the realize the part never worked and they wouldn't want to scam a customer out of their money.
As far as I'm concerned, you paid the store $50 on a good faith basis, trusting that the part would work as they claimed it would.
In this case there's absolutely no detterent to selling defective parts, the shop coud buy defective units for pennies and sell em for $50 and never have a thing to worry about. Something's just not right there.
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| BlueTurboEGG |
The problem with electrical parts, is that there is no way to prove if you're the one who broke it, or if it was defective from the get go.
I'm not saying that you're the one that broke it Trevor, but from the other side of the parts counter, parts are stocked from the factory and have to pass a QC test before being shipped out. |
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| JeffZ28 |
quote:
Originally posted by Xpnsve
Whats chargeback? :dunno:
I'd tell them your with v8less and threaten them with bad advertising. Maybe like 10 of us can call in asking about it. That might turn results.. 50 bucks is 50 bucks man. I'd be willing to do it.
that could actually work you know.
but what shop is it? |
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| clapbak |
SPEAKING of shops treating you like SHIT.. listen to this
I paid.. 535 Bucks For Apex'i N1 Exhuast + Install..
Soo i drop my car off on Thursday @ "a place" and a "guy" drives me to work, So i go get my car after work, take a look @ my new SWEET ass exhust! And Guess What!? They Threw RACTIVE on.. So im like wtf is dis shit? hes like ohh.. we did a axel back install, we couldnt fit the n1 on.. i was like uhhh??? Soo yea what it boils down to, i guess the guy who drove my car to the place to get it installed, took it to some place and said "dont throw something to cheap on".. so i bitched! and he ordered my new exhuast.. actualy apex'i n1! w0w.. he was gonna recharge me for the install of the n1 too! fucken w0w! |
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| TrevorK |
Just called them - they were supposed to call me after talking to Hypertech. I figured that since Hypertech is out east and closing soon, I might as well give them a call in case they forgot.
Sounds like they did, I got the same ramble from the guy I got yesterday in the store, absolutely nothing new. He told me he would call Hypertech and see if he could go "above and beyond" for me and call me back ASAP.
Somehow, I don't think this is going to end nicely. I even brought up my MSD Distributor analogy - asking if I bought one of those and it didn't work what would happen, and he said "Well, it's tough to say....".
Anyone think he's gonna call me back this afternoon like he indicated? |
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| dogstar |
thats crap.
pure and simple, it doesnt work, the store can tell hypertech whatever they want to, they owe it to you, as a reputable business, to provide working product.
best buy (blue and yellow) stores will exchange a broken computer part, some preformance store better do the same thing.
and james, a chargeback is where you tell visa that the product you got was defective, and that you refuse to pay for it.
visa will charge the store for the price of the item, then you give it back to them.
annoying as hell for all parties involved, but sometimes its the only protection the consumer has from fraudulent or misrepresenting companies.
might be a bit overkill in this situation, but if they refuse to fix your problem, buy another sensor on your card, install it, make sure its working, then do a chargeback and give them the defective part.
theyre trying to screw you, sometimes you have to screw back |
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| TrevorK |
Good news - got off the phone, said they'd exchange it for another one. Sent my buddy down there to pick it up - and he said the guy looked really pissed off about the whole thing.
But in the end, I got my fan switch. A little annoyed about the run around, but at least my persistence paid off. |
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| FocusTunerzx3 |
| That a boy stick it to the system. |
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| SlowAzzPorsche911T |
| no company can sell you a defective item out of the box if it's new and i mean NO ONE, used is a grey area but really.. how much was it? is it worth trashing their name and going to consumer affairs about it? I know of shops that sell USED parts that have a gurantee with them, all products you buy must last 30 days, that is a canadian consumer-supplier law to protect consumers :bthumbup: |
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