| 3gEdmonton |
Haven't posted in awhile but I'm in a bit of a jam right now and needed some feedback.
I bought after market suspensions and had them installed on my car for two months now with less than 5,000 km on them. They were fairly expensive so my thought was you pay for what you get. All for suspensions have now since blown. First it was the rear passanger side then my front and now my rear driver side.
I took some pictures of the struts and sent it to the manufacturer. Keep in mind this has been on going for a weeks now. The manufacturer now wants me to send the struts back and they will rebuild and send me the same ones back. At first they asked me if the suspensions were lowered by the springs (whatever that ment). I haven't drove my car in a week or two now and i'm getting a bit pissed b/c winter is just around the corner. Right now the suspension manufacturer belives that they were defects. But when investigating further it shows that in was a bad installation as the coil overs should not have been compressed as much as they should have. I know i have two choices to make one is to go to the manufactere or two is to take it to the shop that did the install and have them take ownership of the problem. My whole point is i will be paying $400 to remove my suspension, $400 to put on my oem and another $400 to replace my oem with the "new rebuilt" struts that the manufacturer sends back. On top of this the company wants me to pay shipping. I'm looking at $1,200.00 just on labour the suspensions costed more than $2,000.00. My other argument is that since the manufacturer has led to believe they were defects why are they not replacing the whole damn thing?! They can't guarentee that this will not happen again and that after this month my warentee will be void. I'm not going to mention any names until I get some advise from everyone on the board on what you guys would do in my situation. Thanks and sorry for the long post. |
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| 2003specv |
Is this related to the clicking problem you were having?
Why would it cost $400 to change over suspension? You do have coilovers right? So if your stock stuff is intact, it's like a 30 minute job to change over. |
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| S2KPWR |
what make is the coilovers?
WHAT SHOP IS CHARGING YOU THIS INSANE PRICE?
changing suspension shouldnt cost you 1200 in labour.. lol
I'll do it for 500.:thumbup: |
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| 3gEdmonton |
quote:
Originally posted by 2003specv
Is this related to the clicking problem you were having?
Why would it cost $400 to change over suspension? You do have coilovers right? So if your stock stuff is intact, it's like a 30 minute job to change over.
Yea its regarding the clicking problem. Found out both the front suspensions are riding on the coils and on every bump and turn it seems like the coils are trying to release ( hope that makes sense) b/c the struts are shot. No the shop isn't charging me that amount but I'm speaking in theory if the shop charges $80 an hour times 4. As JIC's website states their warentee is valid if a licenced mechanic does the installation. My main concern is pretty much who's to take ownership of the situation if i bagged the shit out of these suspensions I would take responsibility myself and i know I haven't. As for the brand these are JIC FLT - A2's right now to me it looks like JIC is passing on the buck. If they are led to believe these are defects why are they rebuilding and sending me the same ones? Come next sumer when i drive the car if this problem persists my warentee is void b/c its passed the 3 month mark. Shouldn't JIC be sending me a new set? My last resort is to have the shop take ownership of it since it been proven that installation was the cause.
quote:
Originally posted by S2KPWR
what make is the coilovers?
WHAT SHOP IS CHARGING YOU THIS INSANE PRICE?
changing suspension shouldnt cost you 1200 in labour.. lol
I'll do it for 500.:thumbup:
The Shop isn't charging me that amount. But i'm saying if I go by the guidlines of the manufacturer and take it to a dealership or anywhere that a licenced mechanic could install them i'm looking at $80/hour. I'm just looking for some advise and seom feedback as a consumer you pay for the product if the the product is deamed "defective" isn't a mnufacturer have the responsibility on sending you a new set? To me what JIC is asking is very poor in customer service. Instead of sending me a new set they are asking me to remove my suspensions take apart to springs from the strut and ship the struts on my own dime. Should i even bother with this and send this responsibilty on the shop that did the install? |
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| durt |
what i dont get is.. how is the installation has to do with this.
did you see the guys who did the install? Since your coilovers are out from the box. JIC has preset them to whatever heights it is recommended. And the guys who install it for you. would not have play with the settings, and would just have install it.
Now this is a question which i dont get.. IF it is a full coilover setup.. Whats the point of getting a coilover set when you cant adjust the spring settings. |
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| 3gec |
quote:
Originally posted by 2003specv
Is this related to the clicking problem you were having?
I think you got the clicking problem confused with me. I have a clicking problem with my car. It's nothing to do with the suspension though.
quote:
Originally posted by durt
what i dont get is.. how is the installation has to do with this.
did you see the guys who did the install? Since your coilovers are out from the box. JIC has preset them to whatever heights it is recommended. And the guys who install it for you. would not have play with the settings, and would just have install it.
The people who installed the suspension adjusted the coilovers wrong. They are supposed to adjust the lower half of the unit to raise and lower the car and the upper half is the part you adjust the spring with to adjust your stiffness. They adjusted the spring part (upper half) instead of the strut part (bottom half) which put to much weight on the struts and caused them to bottom out finally blowing the seals.
As for them coming in the manufactuers recommended height setting for the car I doubt. Since this same set has more than one application and different cars would have different settings. |
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| durt |
Understood.
Well just head back to the shop and talk to them.. See what they can do for you or not. But if it was me. I would also definately deal with JIC.. Weakass seals!.. |
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| TrevorK |
quote:
Originally posted by 3gec
The people who installed the suspension adjusted the coilovers wrong. They are supposed to adjust the lower half of the unit to raise and lower the car and the upper half is the part you adjust the spring with to adjust your stiffness. They adjusted the spring part (upper half) instead of the strut part (bottom half) which put to much weight on the struts and caused them to bottom out finally blowing the seals.
From that, I would say if it's the shop who's done it wrong, then it should be them you talk to first.
Obviously the strut/spring manufacturer isn't going to pay for the labour to remove them, put in stockers, and put back in the rebuilts. That should be the shop that covers it for you, especially if you have already caught them stating it is there mistake.
I would personally be tallking to the shop and getting them to handle all this BS. Get them to take off the broken stuff and put on your stock stuff right away, then get the shop to deal with the warranty part. |
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| REFLUX |
I've actually heard of many horror stories involving JIC suspension pieces.
Particularly the FLT-A2.
Good luck with it all Anthony. |
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| 3gEdmonton |
quote:
Originally posted by TrevorK
From that, I would say if it's the shop who's done it wrong, then it should be them you talk to first.
Obviously the strut/spring manufacturer isn't going to pay for the labour to remove them, put in stockers, and put back in the rebuilts. That should be the shop that covers it for you, especially if you have already caught them stating it is there mistake.
I would personally be tallking to the shop and getting them to handle all this BS. Get them to take off the broken stuff and put on your stock stuff right away, then get the shop to deal with the warranty part.
Thanks TrevorK. Its one of those stories that you don' want to hear especially when you're into modding cars. You would think a company who charges $2k+ on their producst would back it up with a better warentee and better customer service. As a business owner I wouldn't be able to pull something like this to a client/customer. I might go tha half and half route since it was install and suspensions... But i seriously see this happening all over again next summer and i'm screwed.
quote:
Originally posted by REFLUX
I've actually heard of many horror stories involving JIC suspension pieces.
Particularly the FLT-A2.
Good luck with it all Anthony.
Thanks Terry should have told me before i bought the damn suspensions!! (jokes jokes). Its jus alot of BS that i don't feel like dealing with. As a consumer i hope no one has to go through this BS. |
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| TrevorK |
quote:
Originally posted by 3gEdmonton
Thanks TrevorK. Its one of those stories that you don' want to hear especially when you're into modding cars. You would think a company who charges $2k+ on their producst would back it up with a better warentee and better customer service. As a business owner I wouldn't be able to pull something like this to a client/customer. I might go tha half and half route since it was install and suspensions... But i seriously see this happening all over again next summer and i'm screwed.
Why not inquire if you can receive an "advanced RMA" - where you pay for the parts, and once they are received you are credited back the amount for them?
It's done all the time in the computer field, because you can't ask a customer to be without their hard drive for 4-6 weeks.... |
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| 3gEdmonton |
quote:
Originally posted by TrevorK
Why not inquire if you can receive an "advanced RMA" - where you pay for the parts, and once they are received you are credited back the amount for them?
It's done all the time in the computer field, because you can't ask a customer to be without their hard drive for 4-6 weeks....
Not following you... JIC will not replace them at all except "rebuild" them thats what i was told |
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| REFLUX |
quote:
Originally posted by 3gEdmonton
Not following you... JIC will not replace them at all except "rebuild" them thats what i was told
Seems to be their policy when it comes to faulty equipment.
I'll try to find the threads I read off Honda-Tech.
http://www.honda-tech.com/zerothread?id=878754
The above post speaks of a group buy, below is the link to the group buy
http://www.honda-tech.com/zerothread?id=658170
http://honda-tech.com/zerothread?id=729032
Read the last post in this link:
http://honda-tech.com/zerothread?id=716823
For the most part, they seem like a good product but when it comes to service, upgrades, changes, etc....don't even bother.
I mean, so many times have I read about FC RX-7 guys just drooling over the FLT-A2 setup, it is highly recommended by a major RX-7 store, etc etc, so there must be SOME reason why they're so popular.
But once you get past the "buy, install, use" phase, an extremely small percentage of JIC suspension owners will go into the "service, customization" phase.
So maybe that's why they have such poor service, because it isn't in demand. |
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| 3gEdmonton |
quote:
Originally posted by REFLUX
Seems to be their policy when it comes to faulty equipment.
I'll try to find the threads I read off Honda-Tech.
http://www.honda-tech.com/zerothread?id=878754
The above post speaks of a group buy, below is the link to the group buy
http://www.honda-tech.com/zerothread?id=658170
http://honda-tech.com/zerothread?id=729032
Read the last post in this link:
http://honda-tech.com/zerothread?id=716823
For the most part, they seem like a good product but when it comes to service, upgrades, changes, etc....don't even bother.
I mean, so many times have I read about FC RX-7 guys just drooling over the FLT-A2 setup, it is highly recommended by a major RX-7 store, etc etc, so there must be SOME reason why they're so popular.
But once you get past the "buy, install, use" phase, an extremely small percentage of JIC suspension owners will go into the "service, customization" phase.
So maybe that's why they have such poor service, because it isn't in demand.
Thanks Terry I'll do a bit of reading up on this me personally i don't know much about suspensions and i was led to believe that these were the best ones out there hence the price tag. Its hard to imagine a company that banks their money on the quality of their product and if anything were to go wrong shrug about it.. but then again it was an installation issue upon further investigation and not a product issue. I think the shop needs to deal with this and need to deal with this asap! Its just getting to be really stupid right now. I'm a firm believer of customre service and regardless of the price the service needs to be up to par right now the shop that did all the work has gotten too "busy" if thats the case they should be hiring to cater to their customers they are on the boarderline of loosing one customer right now and many others down the road. |
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| n0c7 |
| Aftermarket suspension is a bitch on a daily driver, nothing but problems until you spend tonnes of money and go through a handful of different parts until your broke before you're happy with what you got. |
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| 3gec |
quote:
Originally posted by 3gEdmonton
Right now the shop that did all the work has gotten too "busy" if thats the case they should be hiring to cater to their customers they are on the boarderline of loosing one customer right now and many others down the road.
Well I asked them for a quote on a suspension setup and they never got back to me so I figured if they can't even get me a price how is the service on getting them going to be. So they already lost one customer on being to "busy". And to think EZ has better customer service.
quote:
Originally posted by n0c7
Aftermarket suspension is a bitch on a daily driver, nothing but problems until you spend tonnes of money and go through a handful of different parts until your broke before you're happy with what you got.
I agree with that. I finally got a setup I like about $2000 later and it's not a full coilover setup. |
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| durt |
| Can I ask you where you bought this lousy JIC suspensions? |
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| 3gEdmonton |
quote:
Originally posted by durt
Can I ask you where you bought this lousy JIC suspensions?
Until i get this issue resolved I'm going to hold back on mentioning any nams as it would be a negative impact to the stores. Thanks |
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| 3gEdmonton |
Just an update I got my car back. The shop covered everything labour wise and are shipping the suspensions themselves. When they took it off it looks like the back rear have blown but the front doesn't seem to have anything wrong on them and the spring were not compressed. In short I got the run around from the manufacturer just a heads up to everyone if you're planning on buying expensive suspension make sure you find out the warentee on them before hand and if their customer service is reputable.
Well I'm pleased to say that the shop has done their part and has even worked late nigh trying to get things done for me. I understand now how busy they were when talking to them. They even gave me a ride back to my work while the car was there which is a good thing when it comes to the serice after the sale. I'll keep you guys posted on whats going on what JIC is doing. |
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| REFLUX |
good to hear things are becoming resolved Anthony
please keep us posted on what JIC does for you |
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