| SER_chick |
| I hate all of the dealerships. They suck up to you until you buy their cars and when you have problems there don't provide you the warranty they promised. I was going to buy the extended warranty, after all this crap forget it. I would rather go back to my mechanic than go back to them and get rip off. NISSAN DEALERSHIP SUCKS. Anyone know where I could place a complaint? (Someone who will care about their rep and fixed my car) It is pissing me off, I am selling my car cuz the serivce is CRAP!!!!!!!!!!!! |
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| redbaron303 |
Phone Nissan Canada's head office... it won't get you far though... we tried w/ Ford many times before.... oh well :)
Goodluck in bitchin them out. |
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| DeathBy240 |
| Especially Sherwood Nissan. The sales rep and the parts guy didnt even know they was such thing as an SE-R that wasn't a Spec V. I drove my 240 there to pick up a piece for my headlight and one of the salesmen came up to me and was like nice car man, those 240's are so nice blah blah, then Oh yeah I could probly get you into an SE-R real cheap if you traded it in. Thought he was a nice guy but then had to throw his fuckin sales pitch in. Soulless bastards. Just shook my head and left... |
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| Inzane |
quote:
Originally posted by SER_chick@Jul 23 2003, 07:33 PM
when you have problems there don't provide you the warranty they promised.
It is pissing me off, I am selling my car cuz the serivce is CRAP!!!!!!!!!!!!
More details please?
Which dealerships did you have trouble with? |
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| Darkz |
One important thing for a newbie is, DO NOT GO TO DEALERS, THEY SUCK LIFE and EXPENSIVE!
Find a good mechanic. :angry: |
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| 1mns13 |
| I have nothing but good words for Ericksen Parts dept. My grandpa has his Frontier serviced at Ericksen as well, he has had some issues with them. But they are better than westend nissan. |
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| bono |
quote:
Originally posted by Inzane@Jul 23 2003, 07:58 PM
quote:
Originally posted by SER_chick@Jul 23 2003, 07:33 PM
when you have problems there don't provide you the warranty they promised.
It is pissing me off, I am selling my car cuz the serivce is CRAP!!!!!!!!!!!!
More details please?
Which dealerships did you have trouble with?
What exactly is the problem, we need more detail like Inzane stated so we can understand the situation better. |
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| REFLUX |
quote:
Originally posted by 1mns13@Jul 24 2003, 05:33 AM
I have nothing but good words for Ericksen Parts dept. My grandpa has his Frontier serviced at Ericksen as well, he has had some issues with them. But they are better than westend nissan.
my mom's always had her Infiniti checked out by Ericksen, they do good work every time
and warranty's been gone for.....2 years already
but then again....her car hasn't had any major problems before
good service tho! |
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| Darkz |
| this remind me the honda dealership in westend. my buddy's type R was bought brand new from them 2 years ago. he goes to there for the oil change coz they included the free service bundle for a year on that R. and what we found out after the oil change? f@cking black oils! and its right after they did the oil change. fuckin great. |
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| redbaron303 |
quote:
Originally posted by Darkz@Jul 24 2003, 09:02 AM
this remind me the honda dealership in westend. my buddy's type R was bought brand new from them 2 years ago. he goes to there for the oil change coz they included the free service bundle for a year on that R. and what we found out after the oil change? f@cking black oils! and its right after they did the oil change. fuckin great.
It's an odd phenomenon... but I watched one of the guys at west side acura do an oil change, and I've never seen darker "new" oil in my life before! |
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| CRAZ1AK |
I've heard good things about Ericksen too. My friend's Mom always gets her Altima serviced there and have bought two cars from them. She drives from Red Deer just to go to Ericksen. So, that's pretty damn good for a dealership. Also heard good things about Mills Nissan.
I've also heard bad things about most dealerships in Sherwood Park especially the GM and Nissan dealerships there. Maybe they think everyone in Sherwood Park just has a ton of money to throw around. Just a bunch of blood suckers I guess. |
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| redbaron303 |
quote:
Originally posted by CRAZ1AK@Jul 24 2003, 10:34 AM
Maybe they think everyone in Sherwood Park just has a ton of money to throw around. Just a bunch of blood suckers I guess.
Tiss true..... sherwood park ppl are rich... :)
I've heard good things about Ericksen and Mills Nissan... I was told to take my car to those places if not Neil and Reg..... |
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| sCream/cparkq |
Mills denied my warranty on a big piece of paint missing (size of a hockey puck) on my front bumper, and they tried to say it was "normal wear and tear". Then i took it to West end Nissan and they said they would paint it no problem. 2 weeks later when i was dropping off my car, west end nissan told me that Mills Nissan had "flagged" my car to Nissan North America because they were sour that i got help elsewhere, yet West end nissan still painted it.
When i heard Mills did that, i got so angry, and filed a complaint with the BBB. Oh i hate Mills so much. |
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| SER_chick |
It all started in the winter when my car would not start, THREE TIMES IT HAD HAPPENED. I got it towed to the Ericksen Nissan, the tow truck scratched my car and then Nissan charged me for the spark plugs when they did not changed it. I found that out 2 mths ago when I replaced my spark plugs. The second time, they charged me for oil change again. But the car was parked in the same location I have left it, covered in so much snow. It does not even looked like they changed it. They blamed it on my starter, saying that the wire was placed in the wrong place. I brought it back to my friend to check the starter and it was fine. The third time, I just got the tow truck to boost it up.
The last one was to the Westside Nissan, I complained about the cranking and they tell me that I have to step on a little bit of gas as well to start. They also complained that my air intake bracket should be removed away from the clutch cylinder. I moved it somewhere else and I am still having the same problem. Now I said Screw them. I will pay more and have it check somewhere else. |
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| SER_chick |
I almost got talked into getting extended warranty but after all this bad service and all those money they made from me, I am glad that I waited for awhile. They said that every mod I put in my car will be covered. That is full of BS. Ppl beware. Don't let them sucker you in.
The best service I have received was from the Alberta Honda.
I am selling my car because of their poor service. I will never purchased a NISSAN car ever again.
The parts does not even know what a SPEC V is. This guy asked me if my car was a standard when I asked them how much it was for a starter. |
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| Orange69 |
Same goes for the Toyota dealers in Edmonton.
I have been to everyone, and every service person has lied to me, and tryed to take my money. The part departments are slow, unreliable, rude, and not at all knoledgeable about toyota's.
I suggest not buying Toyota if you live in Edmonton.
I will never buy a toyota again.....i was going to switch to nissan, but i may re-think that.
I have heard good things about Honda dealers though...and Southgate Poniac GMC is the best. I get them to do what they can on my imports. They are nice, and very knowlegable.
my $0.02 |
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| nissanz32 |
| I've got nothing but good praises for ericksen.Their service on my 300zx was great and they were friendly.Just because you have had problems with the dealership I wouldn't stray away from buying a certain kind of car.Every dealership has had their problems. |
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| '02SiR |
quote:
Originally posted by SER_chick@Jul 24 2003, 01:26 PM
The parts does not even know what a SPEC V is. This guy asked me if my car was a standard when I asked them how much it was for a starter.
the starter would be different on a auto then a manual, but arent all se-r's manual??? |
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| Mekanik22 |
| Our Nissan does warranty all over the place..... :blink: We have like two racks upstairs full of warranty parts. |
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| Mekanik22 |
quote:
Originally posted by '02SiR@Jul 24 2003, 04:21 PM
quote:
Originally posted by SER_chick@Jul 24 2003, 01:26 PM
The parts does not even know what a SPEC V is. This guy asked me if my car was a standard when I asked them how much it was for a starter.
but arent all se-r's manual???
Hell no. They come in auto too.
Believe it or not, but the 350Z's come in auto's too :gay: |
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| Mekanik22 |
| LOL.... So THAT'S why sherwood nissan is so slow in busniess. There's nothing but bad things about it. Before I know it, i'll be out a job, apprenticeship, and a life.... |
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| Inzane |
I've had excellent service and satisfaction with Ericksen Nissan and I've been dealing with them for 5 years. In that time I only had one mishap with them, they fixed the problem and covered the cost of their mistake, no harm done. (Every dealership will have the odd misses. They can't have all the cherries line up every time for every customer).
I've heard nothing but bad things about West End Nissan and would never take either of my cars there, especially my Z. In addition to the plentiful of bad stories I've heard (and I know LOTS of Z and/or Nissan owners in town), one experience of my own was very enlightening.
Right before I bought my 93 300ZXTT, it needed the clutch replaced. So the owner had a new stock clutch installed a week before I bought it (part of the deal). The job was done at West End Nissan, and I have the invoice for my records.
Last year I needed a new clutch, and when that old one came out I found FOUR mistakes that were made previously:
1) the pilot bushing hadn't been installed properly.
2) the bolts on the flywheel didn't match (odd set).
3) a couple of the bolts that bolt the tranny bellhousing to the engine were missing (conveniently they were the two uppermost, hard to reach ones).
4) one of the dowels was missing on the flywheel.
Four mistakes is a little too much for pure coincidence.
My experience with Mills is neutral. Haven't had bad service, haven't had great service, merely adequate. That's fine. Took my Sentra there for an oil change once when I was on a tight schedule (figured they can't mess that up). Everything was fine. Kinda pissed me off that they didn't have courtesy cars though (unlike Ericksen), and their shuttle service was fairly inflexible. I've also bought the odd parts from them like an oil filter here or there. Its annoying as hell that they don't STOCK parts, at least not nearly to the extent that Ericksen does. One time last year when I wanted some oil filters, they could only give me ONE because that's all they could spare.
At Ericksen recently I walked out with a whole BAG of filters and a CASE of Amsoil. Now that's good parts service! :bigthumbup: |
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| Darkz |
quote:
Originally posted by Inzane@Jul 24 2003, 07:47 PM
I've had excellent service and satisfaction with Ericksen Nissan and I've been dealing with them for 5 years. In that time I only had one mishap with them, they fixed the problem and covered the cost of their mistake, no harm done. (Every dealership will have the odd misses. They can't have all the cherries line up every time for every customer).
I've heard nothing but bad things about West End Nissan and would never take either of my cars there, especially my Z. In addition to the plentiful of bad stories I've heard (and I know LOTS of Z and/or Nissan owners in town), one experience of my own was very enlightening.
Right before I bought my 93 300ZXTT, it needed the clutch replaced. So the owner had a new stock clutch installed a week before I bought it (part of the deal). The job was done at West End Nissan, and I have the invoice for my records.
Last year I needed a new clutch, and when that old one came out I found FOUR mistakes that were made previously:
1) the pilot bushing hadn't been installed properly.
2) the bolts on the flywheel didn't match (odd set).
3) a couple of the bolts that bolt the tranny bellhousing to the engine were missing (conveniently they were the two uppermost, hard to reach ones).
4) one of the dowels was missing on the flywheel.
Four mistakes is a little too much for pure coincidence.
My experience with Mills is neutral. Haven't had bad service, haven't had great service, merely adequate. That's fine. Took my Sentra there for an oil change once when I was on a tight schedule (figured they can't mess that up). Everything was fine. Kinda pissed me off that they didn't have courtesy cars though (unlike Ericksen), and their shuttle service was fairly inflexible. I've also bought the odd parts from them like an oil filter here or there. Its annoying as hell that they don't STOCK parts, at least not nearly to the extent that Ericksen does. One time last year when I wanted some oil filters, they could only give me ONE because that's all they could spare.
At Ericksen recently I walked out with a whole BAG of filters and a CASE of Amsoil. Now that's good parts service! :bigthumbup:
dam Jason, were they 60U? i went there 2 month ago and bought the only one box they left there. they got more now? :angry: |
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| Inzane |
quote:
Originally posted by Darkz@Jul 24 2003, 09:55 PM
dam Jason, were they 60U? i went there 2 month ago and bought the only one box they left there. they got more now? :angry:
It was a while ago Mike, I forget when but it was easily at least two months ago for me too. I bought 12 of the 60U filters. That was probably before you were there.
How many are in a "box"? I think I recall hearing there was ~27-30 per box or something like that, but I don't remember for sure. If you have 27+ filters to yourself that's easily more than you'll probably even need for the rest of the time you own that car (assuming you'll want a different car in the upcoming years, right :D ).
I see no reason why you should be upset (using the ":angry:" smilie indicates you're upset/mad about something) if they got more later. :dunno: |
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| 2003specv |
quote:
Originally posted by '02SiR@Jul 24 2003, 04:21 PM
quote:
Originally posted by SER_chick@Jul 24 2003, 01:26 PM
The parts does not even know what a SPEC V is. This guy asked me if my car was a standard when I asked them how much it was for a starter.
the starter would be different on a auto then a manual, but arent all se-r's manual???
Only the Spec Vs are manual only. |
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| 2003specv |
| Hey SER Chick, in one of your posts you made it sound like you had an aftermarket intake. Would you be interested in selling it seperate from your car? PM me. |
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| Darkz |
quote:
Originally posted by Inzane@Jul 25 2003, 01:25 PM
quote:
Originally posted by Darkz@Jul 24 2003, 09:55 PM
dam Jason, were they 60U? i went there 2 month ago and bought the only one box they left there. they got more now? :angry:
It was a while ago Mike, I forget when but it was easily at least two months ago for me too. I bought 12 of the 60U filters. That was probably before you were there.
How many are in a "box"? I think I recall hearing there was ~27-30 per box or something like that, but I don't remember for sure. If you have 27+ filters to yourself that's easily more than you'll probably even need for the rest of the time you own that car (assuming you'll want a different car in the upcoming years, right :D ).
I see no reason why you should be upset (using the ":angry:" smilie indicates you're upset/mad about something) if they got more later. :dunno:
thats ok, i just thought they might held more filters for the z club instead selling them all to me, but yea, 30 per box. B) |
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| Inzane |
quote:
Originally posted by Darkz@Jul 26 2003, 12:07 PM
instead selling them all to me, but yea, 30 per box. B)
What are you going to do with 30 filters? :blink:
What would you do with even MORE than than 30 filters? :o
:wacko: B) |
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| Darkz |
quote:
Originally posted by Inzane@Jul 26 2003, 09:07 PM
quote:
Originally posted by Darkz@Jul 26 2003, 12:07 PM
instead selling them all to me, but yea, 30 per box. B)
What are you going to do with 30 filters? :blink:
What would you do with even MORE than than 30 filters? :o
:wacko: B)
well
1. theres no such a thing for filter to be expired
2. they will never make them for the z
3. even collect them wouldnt hurts any coz its only few bucks per filter
4. same cost with the other filter but a better quality, who doesnt want it?
5. just in case if even i sell the car, give the rest to the next owner, good deal?
i guess thats more enough to say. |
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| Cynix |
youll want to stay away from all the major west end dealerships .. Why cause there all run by the same company Taz something or other. i use to work at great west chrysler as a detailer so when your low on the totem poll you hear lots of shit These guys i swear to you laugh about shit like this when customers complain they laugh. Taking your money so the GM can keep driving his Carrera is job 1. Great West , West side mistu, West end nissan, West side acura and that i think its yellowhead honda are all run by the same leeches.
Ericksen is probably the best nissan dealership in town i have no info on mills so i cant say anything more then that. |
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| redbaron303 |
I worked for GWC and WSA once upon a time too... Daryl is a dick!
Overal most of the dealerships are pretty good about their service, and stuff... but I guess it helps when your parents know the owner of the place really well... :)
Friends or not, I still won't take my 300 to west end nissan.... just not worth the hassel... |
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| vorpalz |
Dealerships, eh? gotta weigh in here.
OK, got my old Z32 from Eurasia from Bob Lawrence. Sold my '89 KA24E on consignment. Made 4500.00 from the sale. 240sx had 240 000 km. I was impressed.
Bought my current Z32 VG30DETT from Rick Schumacher at Ericksen in January with a trade on my previous VG30DE for what I paid originally plus the 10 000 km I put on (plus some cash, of course). Had some engine problems with the VG30DETT and by the time the smoke cleared, I had a rebuilt engine (new pistons, bored block, new lifters, new valves, det. sensor, fluids, roadside assistance, etc.) for 1800.00 over purchase price. Get my parts from Bill Money @ Ericksen at reduced rates. Got to know Ron @ Ericksen really well over the rebuild. He's the one that told Rick to put new pistons, block hone, valves, etc. As it had been Rick's car originally, he deferred to Ron, I ended up with an essentialy new motor thanks to Ron. (turbos were fine, damn his eyes!) Bought him a bottle of single malt for his trouble.
My lovely wife bought her KA24DE LE from Mills in '93 for $ 18 000 (list 24 000)after dealing for 2 hours with the sales manager. Still has a cordial relationship with him (can't remember his name) and when her car had starting issues, she had it towed to Mills off warranty and they did a charging system check and repair for cheap!
Bottom line, people, get to know the people at the dealership!! If you get screwed by someone over a repair... Bitch bitterly! Whining after the fact on an internet forum won't cut much ice with the dealer! There are good people (Ericksen = Rick, Carl, Ron) and bad (Ericksen=Mel!)
Also, get to know your car, and talk as knowledgeably to the repair folk as you can. I knew the det sensor on my VG30DETT was screwy and I'd done a workaround based on knowledge from other Z32 owners and internet sources. Therefore, I told Ron to replace it, despite the fact that it was outside the problems he was fixing. Result? I didn't pay for the sensor (covered by my agreement with Ericksen) and no more safety boost
All dealers aren't dinks if you get to know the people who get things done.
Regards, |
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| SER_chick |
When my friend ordered the keylock for his 240 SX from Ericksen, they were supposed to call him but never did. They provide the worse service even he said that he will never go there cus they like to SCREW U OVER. I can not wait till I sell my car and never will I purchase a car from NISSAN EVER AGAIN. I placed a complaint from the 800 number and they did not even do anything about it.
I ordered the cam positioning sensor from Eriksen and one of the rep asked me if I was going to install there. I answered no and they made me paid for it b4 I got the product. That is a bunch of BS. I would rather pay other mechanics to install it than them. My mechanic is right across from them and they have never overcharged me and they at least get the work done b4 they charge me. |
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| vorpalz |
Sorry u had a rough time with Nissan.
Can't wait to see what Honda will do to u.
Regards, |
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| vorpalz |
SERchick, i apologize, that was an arrogant comment.
however, what is wrong with paying in advance for a part before installing it? (dealership or private mechanic.) I work in a retail service store and we don't order parts unless the customer gives us a deposit or full payment. After that, they can do what they want. Restocking sucks. |
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| vorpalz |
| y can't you delete posts? sorry, off topic |
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| SplineZ |
quote:
Originally posted by vorpalz@Jul 30 2003, 10:03 PM
y can't you delete posts? sorry, off topic
Edit the post you need deleted.. :)
I have only had limited experience with nissan dealerships, it was back when my parents owned a stanza (haha yea) and we tried and tried and tried to get parts thru west end nissan, but it was either crazily priced or they couldnt get it.. Needless to say we didnt take our vehicle back there...
James Z |
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| vorpalz |
tried that, wouldn't let me delete it, I had to re-post with the text changed.
is there a way to remove posts in edit mode?
Re: dealerships. They exist. They can order parts. U will deal with good people and a$$holes. This is a fact of life. This will happen continually while u own cars. Your mechanic can't always save the day ( I have two I like, they tell me to order OEM or go thru the internet for hard to get parts.
Having started this thread and _continually_ mentioning that u will sell your car 'cause u can't stand Nissan, I recommend u change your username.
thanks for posting on the Nissan Enthusiast's Club thread.
Regards, |
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| SpecV_Ryder |
wow..this thread can go on..sorry to hear about the hassle you're getting SE-R CHICK ;) ...Since I bought my car at Ericksen, I had no problems with them whatsoever..but then again, yeah there willl be some a$$holes here and there but c'est lavie(That's life)...this is my very first car that I bought from a dealership and for some reason, i've never heard of dealerships sending letters regarding next oil change or get this, SENDING performance products that is available for the car(STILLEN) :) ...you guys ever get this treatment?...they actually sent me a card with a stillen muffer specifically for the Spec V..kinda cool though.
any of you bought a car straight from nissan whether old or new and they actually go out of their way to get awesome service?(especially from Ericken)?
By the way if anyone going to purchase a car from nissan, go to Ericksen and talk to Vaughn...awesome guy and very knowledgeable, he'll even compare the same price exactly from his previous buyer, that way you know he's not bullshitting you from the price he quoted.
just my 2$. :bigthumbup: |
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| Inzane |
quote:
Originally posted by SER_chick@Jul 30 2003, 09:48 PM
When my friend ordered the keylock for his 240 SX from Ericksen, they were supposed to call him but never did. They provide the worse service even he said that he will never go there cus they like to SCREW U OVER. I can not wait till I sell my car and never will I purchase a car from NISSAN EVER AGAIN. I placed a complaint from the 800 number and they did not even do anything about it.
I ordered the cam positioning sensor from Eriksen and one of the rep asked me if I was going to install there. I answered no and they made me paid for it b4 I got the product. That is a bunch of BS. I would rather pay other mechanics to install it than them. My mechanic is right across from them and they have never overcharged me and they at least get the work done b4 they charge me.
That's interesting. Ericksen parts dept. always calls me when my stuff is in, even when its just $8 worth of nuts & bolts. Also, sometimes when parts are "special order" only, advance payment is required (and could even be a non-cancellable order).
Like Vorpalz is saying, get to know the people.
Myself, I've been dealing with Ericksen for 5+ years, own two Nissans (one which I bought from them), and probably spend ~$1000 or more every year at the parts counter on OEM parts (us Z owners can get pretty anal, pretty particular -- eg. this trim piece is cracked or scratched... REPLACE!).
:D |
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| Inzane |
Hey VORPALZ, since I know you're alive and well since you posted here recently, check your email please!!! :wacko: :blink: :huh:
You've got at least two from me in the last week, and possibly more from others in the club... |
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| CRAZ1AK |
quote:
Originally posted by redbaron303@Jul 24 2003, 10:37 AM
quote:
Originally posted by CRAZ1AK@Jul 24 2003, 10:34 AM
Maybe they think everyone in Sherwood Park just has a ton of money to throw around. Just a bunch of blood suckers I guess.
Tiss true..... sherwood park ppl are rich... :)
I've heard good things about Ericksen and Mills Nissan... I was told to take my car to those places if not Neil and Reg.....
Who are Neil and Reg? |
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| lovemytrx |
| A dealership can only be as good as the people working there. I had a problem with my Toyota Matrix, took it to the dealer for warranty work. He's doing the this is going to be a real hassle to find your problem, car will be tied up all day, we'll have to run the heck out of your car, finding the problem may damage your car-be very hard on it-just trying to discourage me from having them find and fix the problem. I took it to the Mayfield Toyota went on a test drive with a very knowledgeable technician. The shop foreman I dealt with at the original dealership was formerly from Mayfield Toyota. He had an adversarial attitude towards customers. Mayfield Toyota foreman was great I left there very happy and I will gladly do business with them in the future. You need to find people who care and build a relationship with them, they will work harder to help you with any problems. |
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| 1mns13 |
| Reg owns/manages Sumaru's. Neil, his son, owns/manages Al's Auto salvage |
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| CRAZ1AK |
quote:
Originally posted by 1mns13@Aug 5 2003, 05:51 AM
Reg owns/manages Sumaru's. Neil, his son, owns/manages Al's Auto salvage
That's what I thought. My friend's dad just had his 1971 Nissan 240 Z rebuilt/restored there. Pretty nice job.
Thanks. |
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| colossus |
| All your base belong to me! B) |
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| colossus |
| Funny thing is Honda and Toyota dealerships rank near middle to bottom in customer satisfaction with aftersales support/repairs. :blink: |
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